KaamAyega Terms of Use

Version: 2026.11.1 · Last updated: 31 October 2026

KaamAyega is run by Anil Kumar (proprietor of KaamAyega), New Delhi, India ("we", "us", "KaamAyega"). These Terms of Use ("Terms") are a binding agreement between you and us. By creating an account, logging in, or using the app in any way (including browsing as a guest), you agree to these Terms, the Privacy Policy and the Community & Safety Guidelines, which form part of these Terms. If you do not agree, please do not use the app.

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is published as required by rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and does not need a physical or digital signature.

1. What KaamAyega is (and is not)

• KaamAyega is an online platform that connects neighbours who want to sell, rent, lend, give away, donate or ask for things, rent or sell a flat or home, or organise and support donation drives, within their society or area.
• We act only as an intermediary under section 79 of the Information Technology Act, 2000. We provide the space; users create the listings, choose whom to deal with and make the deals. We do not start a deal, choose the other person, or select or change what is posted.
• We are not a party to any deal, rental, loan, sale, donation or meeting between users. We are not a broker, agent, dealer, seller, landlord, lender, courier, NGO or guarantor, and we do not act for any user.
• We do not hold, collect or transfer money or deposits. Any price, rent, deposit, offer or amount typed in the app is only a note between the users. Payments happen outside the app, directly between users, at their own risk.
• We do not inspect, test, value, insure or verify items, properties, listings, donation drives or users. The only checks we make are that a user controls a mobile number (phone OTP) or a Google account. A Trust Score, a rating, a review, a badge ("Phone Verified", "Google verified", "Verified ✓", "Business", "NGO") or a "Same society" label is not a guarantee of anyone's identity, honesty, safety, address or the quality, ownership or legality of an item or property.
• Distances, maps and areas in the app are approximate. Maps and place names come from third parties (see section 15) and may be incomplete or wrong.

2. Who can use KaamAyega

• You must be 18 years or older and able to enter a binding contract under Indian law. KaamAyega is not meant for children. If you are under 18, do not create an account.
• KaamAyega is meant for use in India. If you use it from elsewhere, you do so on your own initiative and are responsible for following your local laws.
• You may log in with a mobile number that you own (phone OTP) or with your own Google account. You may keep only one account. If you have both a phone and a Google login, link them in Edit profile instead of making a second account.
• Keep your phone, OTP and Google account private. You are responsible for everything done through your account. Tell us at once if you think someone else is using it.
• You must give true information about yourself. Do not pretend to be another person, business or NGO.

3. Your responsibility for deals

Every deal is your own decision and your own risk. You are responsible for:

• the listings you post, including that the information and photos are true and current, and that you own or have the right to sell, rent, lend or give the item or property;
• checking the item, the property and the other person before you pay, hand over, accept or move in;
• every deal, price, payment and deposit you agree with another user, and for getting your item or deposit back or returning it;
• the condition and safe use of items. Items are given "as they are" between users. Check electrical goods, gas items, child seats, helmets, toys and anything safety-related before use;
• meeting safely: meet in common areas of your society or other public places, in daylight where possible, and follow the Community & Safety Guidelines;
• following all laws that apply to you, including tax, rent, consumer, property and local laws.

4. Flats and homes

• Only the owner of the property, or a person the owner has authorised in writing, may list a flat or home. Brokers and agents must say so in the listing and must hold any registration their state requires (for example under the Real Estate (Regulation and Development) Act, 2016 or state rules).
• Before any money changes hands, the parties must sign a written rental or sale agreement, complete tenant or police verification as required by the law of their state, and register or stamp the agreement where the law requires it.
• We do not check ownership, title, approvals, society permissions, condition or rent of any property, and we do not show exact addresses or flat numbers. Visit the property and verify documents yourself.
• Never pay a "token", "booking" or "visit" amount before you have seen the property and the documents.
• Listings must not exclude or prefer people based on religion, caste, community, food habits, gender, marital status or similar personal traits.

5. Lending, renting and deposits

• The app helps two users keep a record of a lend or rent (request, accept, hand over, return, complete). This record is for the users' convenience only. It is not a contract made by us, a receipt, proof of payment or a guarantee.
• Any deposit is agreed, paid, held and returned directly between the users. We never hold it and we cannot force anyone to pay or return it.
• If an item is lost, damaged, stolen or not returned, or a deposit is not returned, that is a dispute between the users (see section 12). You may report the user to us and to the police.
• Proof photos: for a rent or lend, the owner takes at least three photos at pickup and the borrower at least three at return. They must be real, recent photos of that item. Only the two of you and our team (in a dispute or report) can see them.
• Deposit records: you can mark a deposit as paid (with an optional UPI reference), received, refunded and refund received. If a refund is marked and not answered within 24 hours, it counts as received. If an item is returned and no refund is marked within 24 hours, the deal becomes a dispute.
• Our review of deposit disputes: we may look at the chat, the deal record and the proof photos and decide what the dispute means inside KaamAyega only: points, warnings and, after repeated withheld deposits, pausing that member's listings. This is not a decision about who owes money and does not stop either of you from going to the police or a court.

5A. Samaritan Score and no-shows

• The Samaritan Score (points and level) is added only by the app's rules after a deal is confirmed by both members, or automatically after 72 hours. We may correct points after reviewing a dispute or a report.
• If the other member does not come on the agreed date, you may report a no-show. They have 24 hours to answer; a member who does not answer loses points.
• Report a no-show only if the other person really did not come. False or careless reports break these Terms and may lead to losing points, warnings or suspension.

6. Donation drives, NGOs and businesses

• A business or NGO may register an organisation on its profile. This is optional.
• The organisation's name, address, city, pincode, logo, banner, ID type and a masked ID number (and, for an NGO, its public Darpan ID) are public. The full ID number stays private. Do not enter a personal PAN or Aadhaar number. Use your business or NGO address, never a home address.
• You confirm that the details are true and that you are authorised to represent the organisation. False details can lead to removal of the account and may be reported to the authorities.
• A "Verified ✓" mark is shown only after the KaamAyega team has checked the details by hand. Verification is optional, manual and limited to the documents shown to us at that time. It is not a guarantee, licence, rating or endorsement of the business or NGO. Until then the profile shows "Details not verified yet".
• Organisers of donation drives are solely responsible for the drive: what they collect, how they store and use it, the drop-off place and time, and honest use of donations. Organisers must follow all laws that apply to them, including rules on foreign contributions, tax receipts (for example 80G) and food safety. KaamAyega does not collect donations, issue receipts or check what happens to donated items.
• Do not donate or accept food that is cooked, opened or past its date, medicines, or anything listed in section 7.
• Businesses are responsible for their own tax, licences and legal compliance (for example GST, shop and establishment rules, consumer law, warranties and refunds). When a business sells to you, its own legal duties to consumers apply to it, not to KaamAyega.
• You can switch back to an individual account in Settings. This removes the organisation's public details.

7. What you must not post or do

You must not post, offer, donate or ask for:

• weapons, ammunition, explosives, fireworks or parts of them;
• drugs, narcotics, prescription or other medicines, medical devices that need a prescription, alcohol, tobacco or vapes;
• stolen, counterfeit, pirated, smuggled or recalled goods;
• live animals, wildlife products, or protected plants and trees;
• human body parts, blood, organs or breast milk;
• adult, sexual or obscene content or services, or any content involving a child;
• government IDs, documents, SIM cards, number plates, financial products, loans, chit funds, lottery or gambling;
• gas cylinders, chemicals, hazardous, flammable or unsafe items;
• jobs, services or schemes that ask for money upfront;
• anything illegal in India, or anything that breaks someone else's rights, including copyright, trademark and privacy.

You must also not:

• post fake, misleading, duplicate or repeated listings, or spam;
• harass, threaten, stalk, abuse, discriminate against, defame or impersonate anyone;
• post content that is harmful to children, promotes violence or hatred, or threatens the unity, integrity, defence, security or sovereignty of India, public order or friendly relations with other countries;
• ask for advance payments, token amounts, OTPs, UPI PINs or banking details to "hold" an item or a flat;
• share another person's personal details or photos without consent, or post an exact home address or flat number publicly;
• use the app for brokerage without saying so, or hide a broker behind an "owner" listing;
• collect other users' data, contact users for unrelated marketing, or move users off the app to cheat them;
• use bots, scripts or false accounts, or try to break, copy, reverse-engineer, overload or get around the security, login or limits of the app.

8. Your content

• You keep ownership of the text, photos and other content you post.
• You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, resize, show and share your content inside the app and on our pages, only to run, show and promote KaamAyega. The licence ends when your content is deleted, except for copies we must keep by law or that others already saved (for example messages sent to them).
• You confirm that you have the right to post the content and that it does not break any law or anyone's rights.
• We do not check content before it appears. We may remove or limit content as described in section 9.

9. Reporting, takedown and suspension

• Use Report on any listing, comment, message, user, organisation or drive. You can also Block a user.
• We act on reports and on orders of a court or an authorised government agency as required by the Information Technology Act, 2000 and the IT Rules, 2021, including removing unlawful content within the times set by law, and removing content that shows a person in a sexual act, nudity or a morphed image within 24 hours of a complaint from that person.
• We may remove content, limit features, or suspend or close accounts at any time, with or without notice, if we believe these Terms or the law are broken, or to protect users, the public or KaamAyega. Where we can, we will tell you why.
• We may keep information and share it with law enforcement or authorities where the law requires it or to prevent fraud or harm.
• If you think a decision was wrong, write to the Grievance Officer (section 13).

10. Deleting your account

• You can delete your account in the app (Profile → Settings → Account → Delete account) or as described on our deletion page.
• Open deals: you cannot delete your account while an item is still out (handed over), a return has not been confirmed, or an accepted deal has a deposit recorded. Finish those first; the app shows you which ones. Requests that were not handed over yet are cancelled for you when you delete.
• Deleting hides your account at once and removes your data after 60 days, as described in the Privacy Policy. Log in again within those 60 days to restore it. Completed exchanges and ratings are removed with your account.
• Deleting your account does not end your duties to other users for deals you made, or your duties under sections 11 and 12.

11. No warranty

KaamAyega is provided "as is" and "as available", free of charge. To the fullest extent permitted by law, we make no promise or warranty, express or implied, that:

• the app will always be available, fast, error-free, secure or free of viruses;
• any listing, item, property, user, organisation, drive, rating, badge, map or distance is genuine, accurate, legal, safe or suitable for you;
• any deal will be completed, or any item or deposit returned.

Testing (beta) versions of the app may have more errors and may change or lose data.

12. Limit of our liability

• Disputes between users (about an item, money, a deposit, a rental, a sale, a donation, a meeting or behaviour) are between those users. We may help by removing content, sharing records with the police where the law allows, or suspending accounts, but we do not decide disputes and we do not pay any user for another user's acts.
• To the fullest extent permitted by law, KaamAyega, Anil Kumar (proprietor of KaamAyega) and its directors, employees and partners are not liable for any loss, damage, injury, death, theft, fraud, cheating, dispute or cost arising from:
  • items, properties, donations, deals, payments, deposits, rental or sale agreements;
  • meetings, pickups, hand-overs or visits between users;
  • what any user, business, NGO or organiser says, posts or does, on or off the app;
  • maps, places or distances shown in the app, or third-party services;
  • the app being unavailable, or data being lost or delayed.
• We are not liable for any indirect, special or consequential loss, or loss of profit, income, data, goodwill or opportunity.
• Where the law allows a limit, our total liability to you for all claims together is limited to ₹1,000.
• Nothing in these Terms limits liability that cannot be limited under Indian law (for example for our own fraud), or takes away rights you have as a consumer that cannot be waived.

13. You will cover us

You agree to compensate and protect (indemnify) KaamAyega, Anil Kumar (proprietor of KaamAyega) and its directors, employees and partners against all claims, demands, penalties, losses and costs (including reasonable legal fees) brought by anyone that come from your listings, items, properties, deals, donations, drives, content or behaviour, or from your breaking these Terms, the law or another person's rights.

14. Grievance Officer and complaints

Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 where they apply, and the Digital Personal Data Protection Act, 2023:

• Grievance Officer: Anil Kumar
• Email: kaamayega33@gmail.com
• Location: New Delhi, India (a postal address for legal notices is shared on written request to the email above)

We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days. You can also raise a ticket in the app (Settings → Help). Please include the listing, user or message concerned and what happened.

15. Third-party services

The app uses services run by others, including Supabase (data storage), MSG91 (OTP SMS), Google (sign-in and notifications), OpenStreetMap, Photon and OpenFreeMap (places and maps) and the map and location services of your phone. Their own terms apply to them. We are not responsible for their availability or accuracy, or for websites or apps that users link to.

16. Disputes with KaamAyega, law and courts

• These Terms are governed by the laws of India.
• If you have a complaint about KaamAyega itself, please first write to the Grievance Officer so we can try to solve it. If it is not solved within 30 days, either side may refer it to arbitration by a sole arbitrator appointed by mutual agreement (or, failing agreement, as provided in the Arbitration and Conciliation Act, 1996), under that Act. The seat and venue will be New Delhi, the language English, and the proceedings may be held online.
• Subject to the arbitration clause and to any right you have by law (including to approach a consumer commission), the courts at New Delhi have exclusive jurisdiction.

17. Events outside our control

We are not responsible for any delay or failure caused by events outside our reasonable control, such as natural disasters, epidemics, power or internet failures, failure of a third-party service, strikes, riots, government orders or cyber attacks.

18. Changes to the app and these Terms

• We may add, change, limit or stop any feature, or the whole app, at any time.
• We may change these Terms. When we do, we will update the version and date above and the app will ask you to accept the new version. If you do not accept, please stop using the app and delete your account.
• We will remind users of these rules at least once a year, as required by law.

19. General

• These Terms, the Privacy Policy and the Community & Safety Guidelines are the whole agreement between you and us about the app.
• If any part of these Terms is found invalid, the rest stays in force, and the invalid part is applied as far as the law allows.
• If we do not enforce a right at once, we do not give it up.
• You may not transfer your account or these Terms. We may transfer them to a company that takes over KaamAyega.
• Sections that by their nature should continue (including sections 8, 11, 12, 13 and 16) survive the end of your account.
• If these Terms are translated, the English version prevails.

20. Contact

Anil Kumar (proprietor of KaamAyega) · New Delhi, India · kaamayega33@gmail.com