KaamAyega Community & Safety Guidelines

Version: 2026.11.1 · Last updated: 31 October 2026

KaamAyega connects neighbours. We do not check items, properties or people, so a few habits keep everyone safe. These guidelines are part of the Terms of Use.

1. Before you meet

• Chat in the app first. Keep your phone number and address private until you are comfortable.
• Look at the person's profile: how long they have been here, their Trust Score and reviews.
• Never share an OTP, bank login, card number or UPI PIN with anyone. KaamAyega will never ask for them.

2. Meet in common areas

• Meet at the society gate, clubhouse, security desk or another common area, in daylight if you can.
• Tell a family member or friend where you are going.
• For big items, take someone with you.

3. Check the item

• Inspect and test the item before you pay or take it. Check it matches the photos.
• Ask for a bill or proof of ownership for valuable items.
• For lending and renting, agree how long, what condition, and what happens if it breaks before handing over. Note the condition with photos.

4. Payments, tokens and deposits

• KaamAyega does not hold money. Pay only when you have the item in your hand.
• Never pay an advance or "token" amount to hold an item or a flat before you have seen it and checked the documents.
• Be careful of anyone who is in a hurry, offers too much, or wants you to pay first.
• Agree on any deposit in writing (a chat message at least) and get it back when you return the item.
• Mark each deposit step in the app (paid, received, refunded) so there is a record if something goes wrong.

5. Flats and homes

• Visit the flat and meet the owner before paying anything.
• Check the owner's ownership documents and ID, and that they are allowed to rent or sell.
• Sign a written rental or sale agreement, and register it where the law requires it.
• Complete tenant / police verification as required in your state.
• Never pay a token amount before visiting and verifying documents.
• The exact flat number should be shared only in chat, when you are comfortable.

6. Donation drives

• Drop items only at the drop-off point and time the organiser shows in the drive.
• Donate clean, usable things. Do not donate cooked or opened food, expired items or medicines.
• Check the organiser's profile. A "Verified ✓" mark means our team has checked their documents by hand; it is not a guarantee of how donations are used.
• Ask the organiser directly about receipts (for example 80G). KaamAyega does not issue receipts.

7. Be a good neighbour

• Post honest listings with real photos. Do not post the same item again and again.
• Be polite and reply on time. Cancel in the app if plans change.
• Return borrowed items on time and in the condition you got them.
• Take honest proof photos of the item at pickup and return. Never edit them or use old photos.
• Report a no-show only if the other person really did not come. Message them first; they may just be late.
• Explicit or violent images, and other people's private photos, are not allowed anywhere in KaamAyega.
• No harassment, hate, threats or discrimination.
• Do not post or ask for prohibited items (see the Terms of Use).

8. Report fraud and problems

• Use Report on a listing, message or user, and Block anyone who makes you uncomfortable.
• If you are cheated or feel unsafe, contact the police (dial 112) and cybercrime helpline 1930 or cybercrime.gov.in for online fraud.
• Tell us too: Settings → Help → Raise a ticket, or write to the Grievance Officer: Anil Kumar, kaamayega33@gmail.com. We acknowledge within 24 hours.
• We may remove listings and suspend accounts that break these guidelines.